Frequently Asked Questions
Q: How do I navigate to the collective agreement library?
Q: Do I need a log-in account to access the collective agreements?
Q: I can't open the file.
Q: I clicked on something on the page and it turns blank or doesn't load.
Q: I clicked on something and I got "Oops… something went wrong".
Q: How can I download more than one file at a time?
Q: Can I get the collective agreement in a different file format other than PDF?
Q: Pages are missing in the collective agreement.
Q: When I open up the collective agreement there are random symbols on the pages.
Q: The collective agreement I downloaded is different from the search results.
Q: The file I'm searching for is located appears to be located in the wrong library.
Q: I'm looking for a collective agreement not found in your library.
Q: I submitted a collective agreement under s.90 of the LRA but I don't see it listed.
Q: How do I know if a new agreement has been uploaded to your site?
Q: The collective agreement I want is really old. I don't see it in your list.
General
Q: How do I navigate to the collective agreement library?
A: Please go to Ministry of Labour, Immigration, Training and Skills Development website: Select "Search for collective bargaining agreements online".
Tip: You can bookmark the page in your browser.
Q: Do I need a log-in account to access the collective agreements?
A: No.
Q: I can't open the file.
A: Please click on the name and ensure you have Adobe Acrobat Reader (any version should work) installed on your computer. To obtain a copy of Adobe Acrobat Reader please visit the Adobe site https://get.adobe.com/reader/.
Q: I clicked on something on the page and it turns blank or doesn't load.
A: You may experience a slow connection. Try using a different web browser software. This site has been tested for Internet Explorer 11 and Google Chrome. This site is not currently mobile browser compatible, but still can be viewed on mobile devices in desktop mode.
Q: I clicked on something and I got "Oops… something went wrong".
A: Close the browser, clear you cache and cookies and try again. If the message still appears, please contact us. To clear the cache and cookies in your browser, go to internet options in your browser and select delete cookies and delete browsing history.
Q: How can I download more than one file at a time?
A: Currently, the site has been optimized for singular downloads. However, you can open multiple webpages to download multiple documents.
Q: Can I get the collective agreement in a different file format other than PDF?
A: You can print and save the collective agreement. You cannot modify or extract pages. The files are full text searchable and allows for content copying.
Return to top
Agreements
Q: Pages are missing in the collective agreement.
A: Collective agreements are posted as they are submitted to the Ministry of Labour, Immigration, Training and Skills Development. Please refer to the disclaimer for more information.
Q: When I open up the collective agreement there are random symbols on the pages.
A: The extra characters and symbols may be the result of the OCR (optical character recognition) process used.
Q: The collective agreement I downloaded is different from the search results.
A: Please contact us for immediate assistance and note the file name of the document.
Q: The file I'm searching for is located appears to be located in the wrong library.
A: Employers are listed by their main industry sector type. Please note the file name of the document and contact us for further assistance.
Q: I'm looking for a collective agreement not found in your library.
A: Collective agreement may not have been submitted to the Ministry of Labour, Immigration, Training and Skills Development as of yet. Please contact original employer and/or union for copies of your requested collective agreement. On the other hand, if you have an Ontario collective agreement that you did not find on this website, please submit a copy to cbis@ontario.ca.
Q: I submitted a collective agreement under s.90 of the LRA but I don't see it listed.
A: It may take several business days for the collective agreement to be updated in this library.
Q: How do I know if a new agreement has been uploaded to your site?
A: The word "new" in the colour green will appear beside the file name. Also, the 5 most recent agreements will appear in the main sector library page.
Q: The collective agreement I want is really old. I don't see it in your list.
A: For older agreements please contact the Archives of Ontario.
-
Mailing Address:
The Archives of Ontario
134 Ian Macdonald Boulevard
Toronto, Ontario, Canada
M7A 2C5
- Email Address:
reference@ontario.ca
-
Fax Number:
416-327-1999
-
Telephone:
1-800-668-9933 Toll-Free Number (Ontario only)
416-327-1600
Return to top
